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Victims of Cold Calling

We’ve all heard about horrid sales jobs where one has to cold call businesses throughout the entire work day just to try to generate new clientele. But do we ever hear from the victims of said cold calls? I’d like to give the Administrative Assistant’s point of view on this one, if I may. Well – it is my blog – so I think I’m entitled.

We are the first (and sometimes second) line of defense against sales people calling to talk to our bosses, the “decision makers.” I am here to state that what we have to put up with over the phone is absolutely atrocious. I have two bosses and every other week I am assisting with answering the firm’s phone lines. Both invite all manner of sales people calling throughout the day and are equally enervating.

Zoe Working

This is how I look when fielding the sales calls.

Very rarely do I get a saleswoman that is as pushy as the least of the annoying salesmen out there. The saleswomen call about office supplies, copiers and copy toner, recruiting and HR. Your basics. The salesmen call about personal wealth management, recruiting, real estate, utilities, magazines/newspaper subscriptions and sometimes want to get a quote from my head boss guy on something related to his field.

I don’t know what “school” people go to to learn Sales Calls 101 but I can attest that they are all the same. Screw it, I’m just going to flat out say it: the men are the worst of the two sexes. I have yet to encounter a female sales person who attempts to be a quarter slick-as-snot as their male counterparts.

The following are all attributes of a typical sales call on any given business day:

  • Pretending to know my boss(es) on a first-name basis, often shortening my male boss’s name (instant giveaway)
  • Will not give his/her name or describe what the call is in reference to
  • Faking having a supremely busy day and thus needs a SPECIFIC time to call back, to make sure my boss is available
  • Try to get to know me personally, asking for my name and how I’m doing today, cajoling me into parting with whatever gem they need to advance to the next step of “the transaction”
  • Give up mid-call to ask for anyone who they could talk to besides me, and upon my saying I will transfer him/her, I get asked what the name and/or extension is of the person to whom I’m transferring the call
  • Becoming argumentative when I absolutely insist that I have a name and a reason for his/her call before transferring it directly to my boss, demanding that he can ONLY talk to my boss and my boss only and NO I can’t take a message and a return phone number

Once, I had a particularly pushy financial sales guy call back no less than four times, never leaving his name, never having a reason to speak to my boss other than some vaguely strung together industry jargon, always ending with “Well I’m about to hop onto a conference call myself so I won’t be able to call back until later; when is your boss available?” When it became absolutely apparent that I was the guard dog whom he would never pass without a legitimate story, he finally gave up and stopped calling.

I have also been berated by those from the media because the guy thinks I get my jollies by not putting calls through to my boss, even though he was from European magazine I’d never heard of (nor care about) and no matter how much he needs to speak to my boss directly, gets SO PISSED that he can’t get past me.

My “favorite” type of sales call happened recently and I am pasting it in its entirety:

Me: Good afternoon, [name of my company].

Sales Douche: Hey, how are you?

Me: Fine thanks, and you?

Sales Douche: Eh, I can’t complain; nobody listens, you know?

Me: Ha ha….yeah I know how that is. (Not really – who says that?)

Sales Douche: Is Nicholas* there? (Now, he’s called the MAIN number. You can’t just ask for any old random Nicholas. Be a bit more presumptuous by pretending you know him, would you? Jerkoff.)

Me: Nicholas who?

Sales Douche: Nicholas Jones.

Me: He’s out of the office until Wednesday.

Sales Douche: Until Wednesday, huh? What’d ya do with him? (Emphasis on “ya.” He’s from Jersey, obviously.)

Me: *Pause* What did I do with him? He’s out on business.

Sales Douche:
Haha, okay. Well so Wednesday morning then?

Me: Late Wednesday morning should be fine.

Sales Douche: Great, and your name is?

Me: *Reluctantly* I’m Zoe.

Sales Douche: Great Zoe, thanks. (Do I get all warm and fuzzy because he’s thanking me personally for “helping” him? Hell no.)

Me: Uh huh, buh bye.

First of all, I can’t stand small talk. Like, I cannot abide it. But I despise being treated like I’m an insipid, vapid receptionist, someone who is nothing more than a warm body answering phones who has nothing better to do than banter with a cold calling sales dick, who is attempting to ingratiate himself to me by asking me how I’m doing and learning my name. It doesn’t work that way, Ace. I’m losing precious minutes of my life being on the phone with you!

I don’t care what you’re trying to sell or find out from my boss but I will do everything in my (albeit limited) power to keep you from speaking with him, since I know with every fiber of my phone-answering being that you have nothing he wants to buy or discuss.

I don’t have a proposed solution to this issue. I just hate conversing with dipshits on the phone. If there was any way that cold calling could not be so used car salesmany, that would definitely ease my pain when I am forced through my employer to answer phones. I know I’m getting paid to do it, but I just can’t fathom that it has to be this painful. The most I can do is bitch/rant about it for you dear readers, who may or may not be able to commiserate with me about it.

As of this writing, I just fielded a call for my boss, who said, “Hi Zoe…is [my boss] there?” I replied, “He’s in a meeting. Can I pass on a message?” Meanwhile, the faint sound of the call center is in the background.

“Uhh I’ll just ping him an email, because I’m all over the place today.”

First of all – ping? Really? Secondly, I love how he pretends that he’s doing something other than sitting on his ass in a call center for eight hours or more.

So I baldly ask, “Okay, that’s fine – and who are you?” I wasn’t polite about it.

“It’s Omar**,” he said, “I’ll just ping him an email.” I wish I had said, “You do that.” Instead I’ll just be over here holding my breath until our next slimy interaction.

*name changed

**name left intact

If you’re reading this and you don’t happen to reside in New York (or any other metropolitan area where it doesn’t make sense to own a car), consider yourself lucky if for no other reason than you most likely own a car and can run errands with it. Specifically, you can transport yourself to the grocery store/supermarket/”food store,” be it a Super Target, Super Wal-Mart, CostCo, Sam’s Club and the like.

I try to keep whining to a minimum but when it comes to grocery shopping without a car, it gets pretty bad. It goes something like this: I run out of food little by little. Pretty soon, I’m getting creative with the few staples I have left in the house: “I know! I’ll make rice with butter for dinner!” or “Cereal with half ‘n half is fine.” Finally, it comes down to making something with eggs, eating peanut butter out of the jar and resorting to actually eating the oatmeal I bought months ago. Then I’m really out of everything.

Enter the whining. I have no food, I’m starving and I have needed to go to the store for weeks. My inner adult self wars with the three year-old in there having a tantrum, pounding her fists on the floor: “But I don’t wanna go to the store! I hate it! I hate it! Don’t make me! Waaaaaaaaaaaaaaah.” I told you it wasn’t pretty. (I recently performed such antics when I was forced to cook the chicken I had needed to make all week. I told my boyfriend to MAKE me prepare the chicken but it was no easy feat on his part, bless his heart. Oh and I literally stamped my foot on the floor about not wanting to do it, too. See what he has to put up with?)

Interestingly enough, I never minded going to the store when I lived in St. Louis and when I was in college. But I had a car. (Sniffle – God, I miss having a car.) It never even crossed my mind to despise doing it. The car was right there. You just get in and go. When those of us with on-campus jobs got paid, we trundled off to Wegman’s to stock up on stuff we’d need that wasn’t overpriced from the campus Corner Store or made from dehydrated food packets in the cafeteria. (Don’t EVEN get me started on Aramark.)

I’ll go so far as to say that I enjoyed grocery shopping when I went with a friend or my then boyfriend. Helen loved going to the store with me, just to gab while I was throwing stuff in the cart. The boyfriend in question hated grocery shopping with me, but that is because we would argue over the quality of paper towels and toilet paper we were buying (ladies, you feel me – it’s all about the high quality stuff). I never thought that a regular outing such as that would become one of the biggest major thorns in my side down the line.

And so. Living in New York, there are tons of shops from which to buy all manner of things, from the extravagently gourmet to the ridiculously cheap. (And  I am a huge proponent of  the adage “You get what you pay for.” Hmmm, possible post down the line formulating…) It sounds fun in your head if you don’t live here.

Maybe you picture a gorgeous, sunny day going from store to store and selecting your specialty meats from your butcher who knows you by face or name;  stocking up at the fromagerie for a tart piece of Chèvre, gruyere or smoked gouda; grabbing all your canned and jarred goods (green olives? hello) at the regular corner store or bodega even; moving on to the local produce stand or farmer’s market for produce and daily specials; getting to the checkout counter where the man or woman is only too thrilled to send you on your way with your purchases. Then you happily carry it all home like you’re Julia Roberts in Pretty Woman after you get to go on a shopping spree in Beverly Hills with Richard Gere’s credit card.

Groceries

WRONG. This is a fallacy of the grandest design. It is a pain in the freaking ass to go to more than one place and if you are unfortunate enough to only live close by to a poorly stocked grocery store where even finding something as simple as powdered sugar just ain’t happening, your options are extremely limited.

You can make the attempt to go to all the local places and find out that it’s exorbitantly overpriced, and/or that the employees don’t understand exactly what you’re looking for, and/or that these places don’t carry “quality” items (read: a filthy cat is walking around the deli behind the counter – I have seen it with my own eyes!) and/or that it’s raining and/or that this shit gets heavy after awhile and/or that you don’t own your own cart with which to schlep all this stuff home (much less up your third, fourth or fifth floor walk-up apartment building), and/or that the fantastic store you are fortunate enough to live by draws every other New Yorker to it and you are competing with a mob of other people in narrow, cramped aisles for all the same stuff like a meteor is going to hit and you all are stocking up to go hide in your bomb shelters.

Am I painting enough of a picture here? Do I come off as slightly cynical and fatigued? It’s because I am. Thankfully, I didn’t have to wait my entire four years of living here to benefit from the genius of one particular company who has saved me from overspending on living à la carte. If you know what lunch costs on a daily basis working in Midtown, you know that you can easily spend anywhere from $50-$100 per week on lunch alone. For Chrissakes, Goodburger charges $16 for a “value meal” of a hamburger, fries and a milkshake.  I don’t mean to shamelessly namedrop but that place makes great burgers, fries and shakes. (I’ll write a post after I finally try Shake Shack.) But I don’t want to not make rent by eating there on a regular basis.

The online company Fresh Direct came along to save me from my grocery woes. Both a supermarket and a catering company, it has everything a person could ever want to buy right from the comfort of your own home or office (or on vacation – wherever!). They carry organic fare and their ready-to-eat and bakery items are out of this world. Here’s the best part. Your groceries are delivered (on the day and within a time slot of your choosing) in a referigerated truck where burly men come in carrying the boxes full of goodies and if you happen to live in a fifth floor walk-up or have a cat and you’ve just ordered two 14-lb boxes of cat litter, they do all the lifting and huffing and puffing. Voilà! It couldn’t be any simpler.

When one is deprived of the magic of having a car with a TRUNK, four wheels and an engine to get you to and from the grocery store, this place is a lifesaver. I know I personally breathe a sigh of relief whenever I’ve hit the Checkout button.

An actual image from Fresh Direct with a cuke in the cart.

An actual image from Fresh Direct with a cuke in the cart.

Besides the convenience factor, I have been able to order some really great food items and meals because I don’t have to ask myself the question, “Can I get this home? Am I going to be found laying on the side of the road, groceries strewn everywhere around me, because everything has broken out of their respective bags? Is this too ambitious?” I mean, seriously. Furthermore, there is no getting stuck behind the elderly couple who is paying for their groceries either by check or by 92,837,492,038,743 nickels, dimes and pennies. Nor do you have to get behind the coupon lady (it is NOT pronounced “kewpon”!)who needs to save twenty-five cents on six cans of tomato soup. No muss, no fuss. Just “set it and forget it!”

I know it seems kind of surreal to think about groceries being delivered right to one’s home but it is such an incredible tradeoff when one has to compromise one’s standards of living; because let’s face it, the majority of people who move here compromise their standards of living. I am stating officially for the record that the living experience here resembles nothing whatsoever like that of Sex and the City.

All of this having been said, do I still bitch about grocery shopping? Yes, yes I do. It’s such a chore. Granted, it’s not as bad as laundry or washing a huge sink full of dishes. But certain individuals who shall remain nameless have had to browbeat me into completing this bi-weekly duty, lest I go broke and/or I am found wasting away eating corn starch out of the box because the pantry is empty.

Still, I know that one day I will return to my suburban roots (Schnucks/Dierberg’s/Wegman’s for the win!) and I, too, also, along with the majority of the U.S. population, will once again have the sheer joy and privilege flowing through my veins of getting into an automobile, blasting music, parking the grocery-carrier in a parking spot (with its bigass trunk!) and loading up my Sam’s Club elephant-sized cart with items like a drum of pickles and a 40-pack of toilet paper and think, “Welcome home, Zoe.”

For the Chewster

chewie-2

Talk about a hiatus. In the time off that I haven’t written, President Obama was sworn in as our 44th President, American Idol started back up again, my love for CBS’ The Big Bang Theory has grown to epic proportions and I’ve even managed to acquire and build two very important pieces of furniture for my apartment (a bed frame and a bathroom shelf, respectively). Lots of progress!

But on a more somber note, I received a phone call a couple of weeks ago from a former boyfriend. We were together for a long time and in the last year of our relationship, he got a dog named Chewie.  A mix of Yorkshire Terrier and Miniature Pinscher, he was the sweetest little thing, with an endless playful and affectionate energy. When I got back from studying in Paris in June of 2004, we house-trained this little guy and he took over our hearts.

Is he photogenic or what?

Is he photogenic or what?

I was shocked and saddened to get the news that Chewie  suddenly passed away on Saturday, March 7th. Dave was driving down the highway with Chewie in the back seat when he suddenly let out a loud yelp and then…silence. By the time Dave could get the car pulled over so he could get back there to check on Chewie, he had died. He was turning 5.

We don’t know what happened, be it a stroke or some kind of heart condition (I thought maybe he was stung or bitten by something – brown recluse?), but he was gone in an instant.

It’s incredibly weird to me that he isn’t running around and being his wonderful, loving self. I easily thought he would live to be 15. Dave buried him at his parents’ farm, where Chewie loved to scamper and play. I was blue and teary all that weekend; I can’t imagine how the first couple of days without him went back at Dave’s place.

Chewie passed out

Chewie passed out

I haven’t seen Chewie since 2005 but I never forgot about him, and it was always a source of comfort to me that Dave had him and took such good care of him (and vice versa). To have him suddenly yanked away was such a shock, even from my distance.

Favorite things about Chewie: he only barked when the doorbell rang, even if it was the Domino’s Pizza doorbell on TV; he loved hopping on his hind legs to show you how excited he was to see you; he was always happy to curl up next to you while you slept; he loved Tug of War; nothing was funnier than watching him sprint.

Chewie was the first dog I ever loved – the dog that made me fall in love with dogs. (At least little ones.) He will always be a part of me. I could think of nothing more fitting than to dedicate a post to his memory.

To Chewie. You are missed. You are loved.

Chewie: March 2004 – March 2009

chewie-4

I’m not making this up. I’m doing a super fast, ultra lightning speed post here. I read about this first on Confessions of a Pioneer Woman (I have been a faithful fan since August 2007 when I first made her ultra amazing chocolate cake) and now I’m advertising it just so you can see for yourselves.

First, read Pioneer Woman’s story and see her beautifully clear photos. Click here!

Is that not fantastically funny and at the same time, pretty creepy? Next, check out this video so you can see how the marketing folks at Mattel (Barbie) advertise it:

IIIIII KNOOOOOOOOOW! It comes with a pooper scooper? This is going to teach kids to be responsible? I think it’s one thing to deal with a baby doll that wets its diaper but a dog that craps out brown pellets that also serve as its food? Grooooooooooooss! Next we’ll have Exterminator Barbie, who comes with rat traps and a recepticle for dead roaches (included!). Maybe it can come with a rabid squirrel that she puts down with a tranq gun or something.

What about Cafeteria Lady Barbie? Hairnet, rubber gloves, lye, “mystery meat,” rubber boots, hemorrhoid cream, etc? Maybe a fake pack of cigarettes and a couple of shades of dye for her hair? Don’t forget the antidepressants.

Actually, scratch that. That’s just bringing things too close to home. You catch my drift.

I’ll stick with the fun side of toys – the ones that don’t come with adult responsibilities. That’s the entire point!

shoppers

Post Christmas shopping. New York City. January of the New Year – in this case, 2009.

I had a couple of appointments today in “the city,” as I refer to Manhattan since I live in Queens. Going in on a weekend day is always a gamble with how long it will take. Catching a train within two minutes of getting to the subway platform on a Saturday or Sunday can really set the tone for the day. However, if the train line is under construction and/or rerouted, God only knows how long it will take to get to a destination, be it one or five miles away. I got lucky today and wasn’t rerouted upon boarding.

I met my friend Cornelia on the UES and after a little bit of shopping, we drifted down Lexington to Bloomingdale’s, since I received a $50 gift card for Christmas. I was actually pretty excited, since in three years I’ve never had a reason to actually go in the store. I take that back: I met another friend there once on the makeup floor, but since I wasn’t there to actually buy anything and we left within minutes of meeting up, I didn’t count it as an actual trip to Bloomingdale’s, ie Bloomies. Since I’m not a regular shopper, I don’t think I can get away with calling it that.

What can a person buy for $50 at Bloomingdale’s? I’ll be honest – not a whole helluva lot. Let me put it this way: I’m reading a fabulous book Helen sent to me, entitled The Best of Everything, which is a novel delving into the lives of young secretaries working in a publishing firm in the 1950s in New York City. The starting salary is $50 a week, which apparently was really good money back then for being in a typing pool. Flash forward fifty-three years later, and my $50 gift card can buy me either a discount on something more expensive, a singular expensive item that shouldn’t be expensive (like a tie, a pair of panties or a travel size bottle of perfume), or two small expensive items. So one week’s salary from the 1950s is buying me something small and hopefully classy.

That having been said, most women know that the best bet is to go to the makeup counter (unless that woman is not a girly girl). There are lots of things $50 and under. Seeing as I was still using the same, tired tube of L’Extreme Mascara I wrote about back in November, I knew exactly where I was headed: my beloved Lancome counter.

I really tried to find an excuse to buy a gift set of perfume or something unexpected, but everything was more expensive than I wanted it to be, and damn it, my eyelashes have been crying out for fresh mascara. They simply won’t lengthen anymore with the practically-dried-up tube I have at home.

So here’s the downfall about being on the makeup floor at Bloomingdale’s, one of the most famous stores in the world: it’s a fucking snake pit! Nordstrom, something we don’t have here (pity), is known for its customer service. I would really love to do some compare and contrast shopping because God’s honest truth (and I had a certified New Yorker, Miss Cornelia, with me), the place is loaded with a higher ratio of sales people to customers, practially, all scrambling for a commission on whatever you end up purchasing. They don’t care if you have the money or not, nor how much of your precious time they’re taking up; and they certainly don’t care if they come off as bottom-feeding jerks. It’s all about the sale.

First things first: it’s a good thing I knew exactly what I wanted to buy at Lancome, because while they have the samples of mascara sitting out, everything is hidden and not organized well. I’m sure there’s some marketing scheme on why nothing flows together, like a candy aisle at the grocery store, but it just added to the confusion, if you ask this consumer. The woman who “helped” me didn’t describe anything about any of the other mascaras or eye makeup, didn’t mention any specials, sales or what goes really well with L’Extreme; she simply got out the box I asked for and handed it to me.

My lady was probably in her 50s or 60s, short, and sported a poof of coiffed, blonde (dyed) hair and lots and lots of green eye makeup. I own a subtle shade of green eyeliner of which I don’t like to dab on too much, but this woman had the super bright set all over her: upper and lower lids, corner of the eyes, with green eye shadow to match. I think she even had something glittery. I don’t know about 60 year-olds with glittery eyeliner. I’m just saying.

Maybe when you’re a salesperson you have to make yourself stand out as much as possible, because then I could always find her, saying, “It’s the one with tons of green eye makeup at the Lancome counter.”

“Ah! That’s Zsa Zsa. Right this way,” the helpful Information person might say.

“Zsa Zsa’s” lame attempt at upselling was encouraging me to buy a gift set of Juicy Tubes, which are “only” in stock now and then they’ll be gone forever. Yeah yeah, lady. I held onto my mascara box and continued looking. When I strayed too far at the Lancome border, almost into MAC country, she told me she could just hold onto it for me until I decided. Clearly she was worried I would pocket the mascara in my purse. Fine, I leave it with her. So I turn the corner to go find Cornelia, unsure yet of what else I would be purchasing (because nothing’s worse than having $20 on a gift card at an expensive store – I just wanted to use it up!), and suddenly, an overly groomed, waaaay too much gel in his hair sales guy, accosts me and proceeds to give me the hardest sell I’ve ever had in my life to sign up to have a makeover done by a professional makeup artist at the end of the month.

Thankfully, Cornelia found me in the middle of his spiel (even though I was clearly giving off the not interested vibe), and she managed to keep him at bay. The catch was we had to purchase a $50 gift card to Bloomingdale’s that day and if we missed the appointment, we could just use it towards Bloomingdale’s some other time. They don’t give a rat’s ass whether you come and get the glamorous “makeover,” they just want you to purchase a $50 gift card that day. They’d love it if it never got spent, or better yet, put it towards an even more expensive purchase if you come back for the makeover and Francois or whoever is doing the makeover, recommends $250 worth of products. Uh huh. I’ve got your number, Slick.

When I said I couldn’t afford the $50 today, he literally said, “But it’s like money in the bank!” Who says that? It’s not money in the bank; it’s out of my bank account and going towards something I haven’t even bought yet. Furthermore, I’m signing myself up to come back to this place…on purpose….again in three weeks? No thanks. Somehow I managed to get out of his clutches. I returned to the Lancome counter and bought a new Le Stylo waterproof eyeliner in black (add it to the Bottom Line, These Are Awesome list!). Again, thankfully I knew the name but did Zsa Zsa even try to care about the sale? No. When I picked up the bottle of Oui perfume, which smelled delicious, I asked her how much the small bottle was.

Here is the perfect opportunity to try to upsell me on something I already have an interest in! Instead, Zsa Zsa says to me in her thick Slavic accent, “Ummm…I don’t know, I’ll have to look it up.” I checked out, my items coming to $51.50 (so close!), and she did not bother looking up the price of Oui. No matter. I can probably buy it on Fragrancenet.com or somewhere else for at least 10% less. But seriously? That’s the best they can do? Could she have given less of a shit?

And don’t even try to walk through the areas where a lighted sign says Information. It’s more Bloomingdale’s sales people who hold onto random colognes, perfumes and/or clipboards, waiting for lost and befuddled prey. I couldn’t believe how popular it was to be in there! You would think they were giving the stuff away – and I assure you – they were not.

Lastly, Cornelia and I stopped by a sunglass counter, where she tried on some pairs of aviator sunglasses. The woman raved about a particular pair, that while looked very nice on Cornelia, she and I both agreed that the fake rhinestones around the edges (just a few, strategically placed), took away from some of the refinement of them. The woman said she was going to try to find something else for her, after telling her that they were “nothing,” that there weren’t really any sparkles on the glasses. She turned to me and promised me an associate would help me find something for myself. I said, “Oh okay,” but I hadn’t taken any interest except to ask Cornelia if she thought tortoiseshell frames would look okay on me. Thanks for making that leap, but I’m aight.

Cornelia’s saleswoman turned away from her to help another demanding customer in the middle of assisting her, so we left in disgust. I was happy to have my two pieces of new makeup tucked away in my first “little brown bag” I’d ever had from actually purchasing something, but all in all, the experience rates a C-. Sorry, Bloomies. Insert “wah wah wah” sound effect.

bloomies-brown-bag

I have yet to attempt to go clothes shopping there (and let’s face it, I’d need at least a $1,000 gift card to try that) but if I’m going to go the designer route, I’ll have to try somewhere else – Saks, perhaps?

I have no idea what Bloomingdale’s was like fifty years ago, but I would hedge a guess it didn’t feel like you walked in with a bullseye on your forehead with a sign on your back that read, “Total sucker.”

Nice try but no dice. In the meantime, I will be walking around with my fabulous matching black eyeliner and eyelashes, thanks to my own personal research, and no thanks to Zsa Zsa’s piss poor sales skills.